Frequently asked questions

No. Checkout asks for your email address and nothing else, and the account is created for you when the payment clears. There is no password to choose — signing in works by emailed link, so the address on the payment is the credential.

It is emailed to you as soon as the payment goes through, and it is always on your account page alongside your downloads and activated sites. If the email has not arrived, check the spam folder before assuming something went wrong.

US dollars or British pounds. Visitors from the UK are shown pounds, everyone else is shown dollars, and the $ / £ switch beside the prices changes it for anyone. The pound prices are set on their own rather than converted from the dollar ones, so they do not move with the exchange rate. You pay in the currency shown at checkout, and your licence renews in it. Any tax due is worked out and shown by Stripe at checkout, before you pay.

No. Card numbers are entered on Stripe’s own checkout page and never reach our servers. We keep only the customer reference Stripe gives us, which is what lets your receipts and payment method stay in one place.

Where a plugin has a free version, Pro is the complete plugin: everything in the free version plus every Pro feature. It is not an add-on that sits alongside the free one — it installs in its place, in the same folder. A plugin with no free version yet is sold as Pro alone, and its page lists everything it does in one place.

No. The free version is free indefinitely, does not expire, does not need a key, and does not contact PluginCity.net at all.

Install the Pro version over the free one. Your settings and anything the plugin has already stored are kept, so there is nothing to reconfigure.

However many the plan you chose is named after. Each site you activate the key on uses one slot.

Yes, and it costs nothing. Deactivate the old site from your account and the slot is free to use again immediately. Moving to a new server is not a new purchase. Deactivating frees the slot in your account and nothing more, so finish the move by removing the licence key from the plugin on the old site — that is the step that stops its Pro features.

The plugins are licensed under the GPLv2 or later, the same licence WordPress uses, and we are not going to pretend that licence says something it does not. What you buy is a subscription: a year of updates, new versions and support for the number of sites on your plan, delivered automatically by your key. The site limit is a term of that service, not a claim about what the code permits. The terms set this out in full.

Publishing it, or handing it to people outside your business so they can take updates without buying a licence, is a breach of the terms and we may suspend the key. We will always contact you first unless the sharing is obviously deliberate.

Yes, annually, at the price you paid, until you cancel. We will not raise the price of a licence you already hold without telling you before it renews.

Your licence keeps working for 14 days while Stripe retries the card, so an expired card does not take your updates away overnight.

From your account, whenever you like. Cancelling stops the next renewal rather than cutting you off on the day — your licence runs to the end of the year you have paid for.

The plugin stays on your site and its free features carry on working. Its Pro features stop being applied, so your shop goes back to behaving the way the free version behaves, and the plugin’s licence screen names the settings it has stopped reading. Nothing you typed in is deleted, so renewing switches it all back on as you left it. You also stop getting new versions and support, though you keep the version your licence covered and can download it again from your account. A few of our plugins hold a paid rule in place after a lapse, where dropping it would leave a shop less protected — where that is so, the plugin’s own page says which.

If you are unhappy within 14 days of buying, ask and we will refund you in full. You do not have to explain why. A refund undoes the purchase, so the licence stops working and nothing further is charged. The plugin already on your sites stays there and its free features go on working, because that code is yours under the GPLv2 or later; its Pro features stop being applied, the same as when a licence lapses.

While your licence is active we answer questions by email and fix genuine faults in the plugin. We do not build custom features, debug other people’s code or work on your site for you — though you are welcome to ask, and we will say so plainly if it is not something we can do.

Which plugin and version, what you expected to happen, and what happened instead. If it only goes wrong on one page, a link to it saves a round trip. Open a ticket from support and you can attach a screenshot or a log, which usually settles it in one reply.