We highly value our potential customers. Therefore, we offer the best possible digital products. To enhance your personal experience, we would like to inform you that we offer refunds but no returns. This feature is only applicable if there is a technical issue with any of our products. Please keep in mind that you may only get a refund if you return the item within 30 days of purchase. You may only demand a refund once, so make sure you fulfil all the requirements of the refund policy mentioned below.
Firstly, if you observe some technical problems in our digital products, you need to:
- First, contact the products developer immediately via the PluginCity support system describing the problem in detail.
- Wait for up to 48 hours for the developer to respond to you.
- If you do not receive a response within 48 hours, then please refer to our customer support centre.
We hope that your issue will be resolved as soon as possible, but you need to know that our refund policy is liable under some conditions, which are as follows:
- If the application is not working.
- If some essential programs or software are missing to run our digital products.
- If there is some technical issue with the fonts or graphics.
- If some errors occur within the functioning of our products.
- If the process of installation is interrupted by a bug.
- If the zip file is malformed or unable to be unzipped,
- If an outdated or wrong version of software or license is installed,
Since we are highly dependent on digitalized functioning, we will only offer refunds if the above-mentioned technical issues occur with any of our products or issues which the products developer is unable to resolve.
Moreover, our refund policy would become ineligible under the following conditions:
- If you lack the expertise to operate the purchased item,
- If the purchased product is not working due to the errors or unsupported setup generated by the buyer,
- If the product is no longer available on our website.
- If the refund request is made more than 30 days after the purchase,
- If you desire our purchased product anymore or it doesn't satisfy your expectations.
- If enough information regarding the issue is not provided regarding the issue, we will not issue a refund.
- If you change your opinion due to some new attractive product.
- If you accidentally made a purchase,
We at times support the exchange of licenses under the condition that the wrong licence to run the product is returned within 30 working days of the original date of the purchase. To take advantage of this exchange offer, simply contact our help support centre.
If you feel that you have the right to avail of the refund and have fulfilled the above-mentioned criteria, but the company has not granted you the refund, then you can hold us liable for such an issue. Please ensure you include a clear explanation of the circumstances and, in the case of a technical flaw in the purchased goods, a precise description of the defect when filing a disagreement.